Assistant General Manager

New Yesterday

Summary Objective :
The Assistant General Manager, along with the General Manager, leads and manages membership sales generation and ensures all club operations are consistent with US Fitness standards. The Assistant General Manager also recruits, hires, and trains new membership consultants, as well as manages, motivates, and trains existing membership consultants. Assistant General Managers also may lead and manage another department such as housekeeping or front desk and will assist the General Manager in all club operations.
Essential Functions :
Deliver the Ultimate Fitness Experience to every member, every time
Recruit and retain new club members
Meet and surpass personal, membership and revenue goals
Provide oversight, leadership, and management to various departments within the club
Cultivate relationships and build team morale
Assist General Manager with all club operations
Job Responsibilities :
Generate sales leads through walk-ins, telephone inquiries, and company sponsored outreach and promotion programs
Meet and surpass all personal sales goals and coach team members to do the same
Supervise lead generation process for sales teams
Motivate sales staff and monitor their production levels by using established protocols and sales systems
Accept membership inquiries and convert to appointments
Schedule and conduct prospect tours
Complete all membership paperwork in an accurate and timely manner
Complete all daily reports in an accurate and timely manner
Recruit point of sale referrals from every new member
Meet, greet, and work the floor during select times of day
Establish rapport and relationships with members via thank-you notes and guest passes
Enter new members in onboarding process and schedule new member orientation and other integration programs
Track leads, appointments, prospect interests, etc., in appropriate systems
Market club to organizations and corporations
Attend all required meetings and trainings and find ways to boost personal performance
Respond to all member questions or concerns within 48 hours
Understand and follow employee standards of conduct and ethics
Oversee at least one department within home club including hiring, training, managing, scheduling, coaching and disciplining employees within department
Keep staff files up to date
Model and uphold employee standards of conduct and ethics
Ensure compliance with club building, facilities, service, program, and emergency procedures
Act as Manager On Duty when required
Work early morning, evening, and weekend hours as necessary
Required Knowledge, Skills, and Abilities :
Excellent verbal and nonverbal communication skills
Ability to motivate and nurture others
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Demonstrated selling skills, including cross-selling and upselling
Ability to work with money
Ability to effectively enter and retrieve information from sales tracking systems
Ability to handle challenging issues with patience, tact, and professionalism
Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education, and Certifications :
Bachelor’s degree in recreation, fitness, business management, or related field preferred
Two years’ experience in sales preferred
CPR/AED certification required
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation:  Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.null
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Location:
Winchester, VA, United States
Job Type:
FullTime
Category:
Club Management

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