Who We Are United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in industries such as commercial, construction, agricultural, and consumers. United Ag & Turf strives for exceptional customer service across all departments including parts, sales, and service. We see significant growth opportunities in the Northeast to expand the John Deere brand. We are investing in new facilities, upgrading operations, and hiring talented, hardworking individuals. United Construction & Forestry is a sister company to United Ag & Turf, offering our employees opportunities for career growth and advancement. Join us now; this is just the beginning. What You’ll Get Bonus Program Training through John Deere University Comprehensive employee benefits including medical, dental, vision, and 401K Match Referral Bonus Earned PTO Employee Assistance Program Paid Company holidays Company Paid Life Insurance Great Work/Life Balance Opportunities for advancement Job Type: Full-time Schedule: Monday – Friday, 1st shift, Saturdays as needed United Construction & Forestry is seeking a Service Writer responsible for assisting the Service Department with customer service needs, managing work orders, supporting pre-delivery of new equipment, overseeing repair and reconditioning of equipment, and managing shop and field service operations. What You’ll Do Advise customers on technical issues, schedule service needs, plan jobs, and specify instructions, while identifying customer and machine details Assist with appraisals and quotes for repairs, coordinating with the Service Manager on parts and labor requirements Schedule shop assignments, field service work, and transport of equipment Process warranty claims Establish and adjust work procedures to meet schedules and deadlines Open and close work orders timely to meet company goals Supervise shop activities in the absence of the Service Manager Participate in company-sponsored training to enhance skills Maintain positive relationships with colleagues and customers, emphasizing teamwork and customer service Requirements What it Takes Proficiency with desktop applications like Microsoft Office and internet functions Positive attitude Excellent communication skills Strong organizational skills Customer service orientation Ability to work extended hours and weekends as needed Preferred 1 year of experience in Service Department operations Experience with John Deere Equipment Education High school diploma or GED Physical Requirements The physical demands include standing, sitting, talking, hearing, using hands for keyboard and phone operations, vision requirements, light to moderate lifting (up to 50 pounds), and the ability to reach, stoop, kneel, and bend. Reasonable accommodations will be provided for individuals with disabilities.

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