Summary
The Project Manager/Coordinator is responsible for completing a customer Scope of Work (SOW),
managing installation crews on site, communicating with clients, and ensuring a successful project
negotiation and completion. Working in a new territory for Rose Roofing, this position will require a
diverse skill set to both negotiate and implement a Scope of Work with a client.
Reporting directly to the Director of Operations, this position ensures that every installation runs
smoothly, post-install actions are completed, customer issues are resolved promptly, and projects are
moved to invoicing and closure. This position also performs repair tests and provides repair videos as
needed to assist in the public adjuster process. This position may also perform ladder assistance to sales
personnel to facilitate initial customer outreach.
Essential Duties and Responsibilities
*This is not an inclusive list. Other duties may be assigned.
Prior to a completed Scope of Work:
o Will be required to develop a deep knowledge of company products, processes, and supplier
teammates
o Conducts shingle repair tests and provides shingle repair videos to assist the sales and
operations team in completing the insurance claim process
o Understand the client's pain points and offer solutions from the company's product line and
services.
o Handle all project Scope of Work (SOW) meetings with clients to provide detailed
descriptions of what work will be done, with what materials etc.
o Upsell the client on upgrades roofing materials, gutters, windows, etc.
o This person also will be responsible for creating job breakdowns, and margin analysis per
project for the company
After a completed Scope of Work is signed:
o Works with other Operations Department personnel to ensure that all installations are
performed according to the company SOW
o Monitors progress of jobs via company software and dashboards to ensure company
installation and revenue goals are met. Reports to Director of Operations significant issues
requiring company-wide coordination to resolve.
o Coordinates with sub-contractors and suppliers as needed to ensure the timely and
satisfactory completion of jobs
o Provides ladder assistance to sales personnel to facility roof inspections and customer
outreach efforts to contribute to sales.
Education and/or Experience
•Associate degree with three (3) years related experience; or five (5) years related experience
and/or training; or equivalent combination of education and experience.
•Strong interpersonal skills with proven ability to effectively communicate and share information.
•Exceptional aptitude for team work in a challenging environment.
•Professional attitude, with sincerity and enthusiasm.
•Strong problem solving and critical thinking skills.
•Detail oriented.
•Strong organizational and time management skills.
•Proficiency in MS Office.
Certificates, Licenses, Registrations
This position has no certification, licensure or registration requirements.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to stand/sit for long periods of time, must be able to lift and carry up to
50 lbs.
This position requires the employee to be able to climb up to 30' ladders and assist in rooftop activities.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
This job operates primarily in the field and the employee must be able to legally drive a company truck.