Construction Service Manager

New Yesterday

Gunner Roofing is transforming the roofing industry with a company focused on the highest-quality work and customer service, taking the fear out of home improvement. Gunner Roofing is pioneering innovation in the industry blending incredible people with technology. Our mission is to enrich homeowners' lives through trusted guidance, exceptional service, and lasting memories—installed every day. As our Service Manager, you'll lead with precision and drive exceptional service at Gunner! This is a new role, be the first, make it yours. Shape the future of service at Gunner. Winner of multiple awards including GAF's Cutting Edge Contractor Award 2023 & DaVinci Masterpiece Contractor Project of the Year 2023 along with Fast Company's Most Innovative Companies 2024, & Inc. Best Workplaces 2025. Our people are the backbone of Gunner, each member bringing unique skills and passion to the table, driving us forward and upholding our commitment to education, communication, unmatched speed, innovation, and craftsmanship. Our people are aided by an experience that enables customers to easily purchase roofing online. This blend of traditional craftsmanship and digital ease underscores our dedication to an exceptional customer experience. What You'll Do: Lead and manage all residential service and repair operations , applying in-depth technical knowledge of roofing/siding and window systems to ensure accurate diagnostics and quality workmanship. Ideal candidate has hands-on experience.
Act as the main liaison between homeowners, crews, and internal departments , delivering clear, respectful communication and timely updates throughout the service process. Strong interpersonal skills and a customer-first mindset are essential for building trust with homeowners.
Coordinate daily service schedules, dispatch crews, and manage materials to ensure jobs are completed efficiently, on time, and within budget. A well-organized individual who thrives in a fast-paced environment will excel in this role.
Conduct on-site inspections and enforce company standards , providing guidance and support to technicians as needed. A successful candidate is a problem-solver with a leadership mindset and a commitment to quality.
What you will bring: 2+ years in construction project management or site supervision with direct customer interaction. Proven ability to deliver 5-star experiences to clients. Strong skills in guiding teams, enforcing standards, and managing performance. Excellent written, verbal, and interpersonal skills. Familiarity with Google Workspace and DocuSign. Ability to manage schedules using a digital calendar. Understanding of contracts, subcontracts, and terms & conditions. Self-motivated, disciplined, resourceful, and comfortable working with ambiguity. Professional demeanor and presentation. OSHA certifications. Willingness to learn and grow with the company.
Bonus Points For: Experience managing service or warranty departments.
Bilingual abilities (English/Spanish).
Tech-savvy or experience with CRM/ Project management tools.
Benefits: An unmatched company culture!!
Base Salary: $75,000 to $85,000
401K Retirement Plan (after 6 months) with company match
United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)
Unlimited Vacation Day Plan (after 60 days)
Company iPhone and MacBook
Path to promotions within Gunner organization
Company vehicle provided (Gunner Fleet)
Gas Card provided
Gunner is committed to hiring a diverse and talented workforce.
Apply
Location:
Stamford
Category:
Tourism

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