Establish a working relationship with internal and external customers through daily communications providing exceptional customer service, account status, and accurate detail on product or construction service needs. Using available tools and standard industry practices, produce information for field teams to employ the Construction Services offering across all brands. Provide work direction to others as needed by issuing POs, change orders, scopes of work, invoice processing and best practices for contracted services. Support the Construction Services Department by working on site, installer, and delivery confirmations for upcoming projects, maintaining schedules where applicable.

KEY RESPONSIBILITIES and TASKS:

Manage quote requests from CSR and distribute to in-house estimator

Assist in producing quotes for sale of construction services

Manage customer POs and scopes of work and build project folder in management software.

Create vendor POs and scopes of work and change orders as necessary

Keep detailed records of contacts and exchanges of information both with internal and external customers

Schedule contractors to perform Construction Services projects as needed

Locate contractors to perform Construction Services projects professionally according to Everidge, Inc specifications and scope of work

Communicate with all Internal Sales staff and external sales representatives across the brands

Complete Order Entry and scheduling of ship dates accurately and timely to avoid production related issues

Maintain relationships with sub-contractors and assist in keeping information, compliance documents, and contracts up to date

Close out projects based on checklist receipt, invoice payments from contractors after customer validates project is complete

Manage, schedule and dispatch requests for Field Technician

Direct technical or complex service questions from customers to proper support team members

Support Construction Services with freight and warranty claims.

Assist with schedule validation, timely delivery and install, supplying/receiving install checklists and project close outs

Gather monthly data to produce accurate reporting of tasks and project close outs

Learn and navigate proprietary programs to develop quotes, BOMs and data collection

Assist department in monitoring design information as it related to install projects

Know and maintain proper contact persons list for internal problem resolutions