Description This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. $80000 - $100000 / year Compensation & Benefits: Average $80,000 to $100,000+ your first year, with top earners well into six figures Guaranteed base salary plus commissions Comprehensive benefits package and a company vehicle Training and development, as well as opportunities to grow within the organization

Specific Duties Include: * This individual will have the ability to troubleshoot, train and demonstrate their proficiency on technology product groupings. * Identify new business opportunities for service and repair of GPS, Laser and Machine Control products. * Perform onsite service, installations and product support across the area of responsibility. * Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. * Document machine information and repairs completed on work order, including parts and fluids used. * Maintain a clean work area, as well as care for all shop tools, machines, and equipment. * Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility * Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. * Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region. * Monitor customer satisfaction. * Profile customer's machines, vehicles, and demographic information. * Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions. * Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s). * Perform follow-up calls at customer locations on Wholegoods and major parts and service sales. * Provide technology updates and solutions. * Develop new sales leads. * Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products. * Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. * Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. * Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. * Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. * Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. * Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: * 3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work. * Experience in GPS or machine control technology is strongly preferred but not required. * Travel expectations: 35-50%, seasonally based. * Strong computer skills * Strong communication skills * Excellent customer service skills * Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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