Facilities Manager - Retail Construction

Turner & Townsend are seeking a Facilities Manager to work with one of our key technology clients. This role ensures stores consistently reflect the brand's standards through efficient operations, safety, and security.

The Facilities Manager will proactively support store teams, resolve issues, and oversee major work. They will manage building systems and maintenance services, coordinate emergency responses, and ensure all work meets quality and budget standards.

Key responsibilities include managing Opex and Capex budgets, overseeing vendors and contractors via Service Channel, and supporting store openings and remodels. The role involves cross-functional collaboration with teams in real estate, design, innovation, and security to improve building functionality and material selection.

Success in this role requires strong leadership, communication, and problem-solving skills, along with a commitment to innovation and operational excellence.

Key responsibilities:

• Balances operational risk and investment, consistently seeking high-quality, cost-effective solutions.
• Builds and maintains strong relationships with internal teams, utility companies, government agencies, A&D firms, and contractors.
• Leads, trains, and supports store teams in daily walkthroughs, issue tracking, and system usage (e.g., Preservation Work Order Management).
• Conducts structured, routine site visits to all assigned stores and new store development locations to identify, document, and resolve facility issues.
• Actively monitors Service Channel and other systems to identify problematic stores and drive resolution strategies.
• Prepares monthly, quarterly, and annual reviews and budgets, aligning with market leaders to inform refresh and remodel strategies.
• Oversees execution of routine and non-routine work, ensures warranty issues are addressed, and supports smooth transitions for NSOs and remodels.
• Works across Real Estate & Development to identify trends, implement solutions, and prioritize initiatives.
• Develops agendas, reports, and root cause analyses for leadership meetings; communicates best practices and project updates.
• Designs and delivers training programs for in-store Preservation Operations Leads and retail teams; identifies ongoing training needs.
• Participates in schematic design reviews for new stores to ensure Preservation concerns are addressed early.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Qualifications:

• Over 7 years in construction and facilities management, with solid knowledge of building operations and protocols across 1530 retail locations.
• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or Construction Management preferred.
• Skilled in facilities management systems and work order platforms such as Service Channel, CORE, and internal project management tools.
• Experienced in fostering strong partnerships with Service Providers, delegating and overseeing scopes of work to meet defined objectives.
• Committed to delivering consistent, high-quality service to both internal and external stakeholders.
• Self-starter with excellent time management, attention to detail, and the ability to manage multiple tasks under tight deadlines.
• Applies rigorous logic and structured methods to solve complex problems and identify root causes.
• Exceptional verbal and written communication skills; effective in formal presentations and cross-functional collaboration.
• Provides operational guidance and ensures adherence to protocols across retail locations; identifies training needs and supports field teams.
• Comfortable with ambiguity and risk; sets clear objectives, tracks progress, and aligns efforts with key business metrics.
• Skilled in planning, budgeting, scheduling, and executing a wide range of technical services including MEP systems, controls, fire alarms, janitorial, landscaping, lighting, flooring, furniture, pest control, warehousing, and call-center services.
• Proven ability to develop and monitor comprehensive Preventative Maintenance plans, ensuring all assets are maintained to the highest standards.