New Construction Representative

New Yesterday

New Construction Representative
Location: Oklahoma City, OK
Description
Provides a central contact for new construction accounts within the scope of the Serve New Business Process. Ascertains required resources for service initiation and coordinates activities with Project Leaders & other Field Personnel. Serves as liaison between company and customers and monitors progress of project from initiation through completion to ensure efficient and timely initiation of service.
LEVEL OF RESPONSIBILITY
General responsibilities with standardized processes.
Works under limited supervision.
Resolves routine questions and problems.
Refers the more complex issues to higher levels.
Follows established procedures to accomplish requirements of job.
Some latitude for deviation.
ESSENTIAL FUNCTIONS
Maintain and coordinate service area inspections.
Audit orders to ensure adherence to process.
Answer inquiries from customers and Company members regarding the status of jobs and inspections.
Serve as liaison between various Company departments and city/county electrical inspectors.
Initiate contract; monitor project status and assure timely records updates.
First contact for new construction services in our service territory.
All other duties as assigned.
Prepare and Coordinate with Project Leaders, Schedulers & Field personnel various orders as required to initiate, terminate, maintain or correct customer records.
REQUIREMENTS
High School Diploma/GED and 2 years of Customer Service experience.
QUALIFICATIONS
Dual-Skilled to NCR department- 6 months or longer
CADS- Knowledge about Dispatching and Analyzing Tickets information
WORKING CONDITIONS
May be required to work non-standard work schedules including overtime, weekends, holidays, on-call and call-outs.
SPECIAL SAFETY REQUIREMENTS
Member will not be required to drive in order to perform their job duties.
Member is not required to perform any safety sensitive duties.
KNOWLEDGE, SKILLS AND ABILITIES (KSAS)
Ability to make decisions based on customer interaction and company policy and exercise good judgment.
Ability to promote a positive company image to customers.
Work well with others, must be able to respond to inquiries from customers as well as members.
Ability to work without direct supervision to accomplish tasks.
Ability to communicate tactfully and effectively with customers and company members in speech and writing and possess a clear, precise voice on telephone.
Ability to work efficiently and effectively during heavy workload conditions.
Ability to handle several tasks simultaneously.
Apply
Location:
Oklahoma City, OK, United States
Category:
Construction And Extraction Occupations

We found some similar jobs based on your search