A Day in the Life of an Operations Manager
As an Operations Manager, you take ownership of the day-to-day management and oversight of internal and external trades, warehouse, scheduling and fleet operations, and management of multiple jobs at various phases. You're a leader who sets short- and long-term strategic objectives in alignment with the branch/region while ensuring KPIs, financial, and customer experience standards are met. You are tasked with the overall success of projects while supervising, leading, and motivating the operations teams to safely achieve goals, completing projects on time and under budget in alignment with industry standards, compliance, and company policies.
Your knowledge and experience with general construction and disaster recovery protocols, equipment, and standards is key to hiring talent, providing feedback and coaching the team, and enables you to step in as a stop gap when needed. You demonstrate unquestionable ethics that exceed our company standards for quality, integrity, and timeliness. You exemplify our Core Values even in times requiring your crisis management or conflict resolution skills. Your optimistic "let's get things done" attitude at the branch and on jobsites makes a difference to the people you lead and the financials produced, making your role critical to the success of First Onsite.
Responsibilities:
Maintain Quality Control Assurance
Team management and planning
Daily operations, documentation, and communication for all assigned projects
Maintain company communication policy, ensuring delivery of timely and complete Daily Field Reports
Oversee Contract & Change Order execution
Project financial reporting - contract amount, estimate budgeting, cost budgeting, WIP, Change Orders
Monitor job margins, progress, and costs, and communicate plan changes to leadership
Crisis management and conflict resolution
Collections support
Margin analysis and reporting
Manage on-call responses and dispatch technicians and strategic partners
Audit ongoing projects for compliance
Participate in the solicitation of work from commercial end users, Insurance Brokers, Adjusters and Risk Management with the sales team
Develop on-call schedule
Assist Project Managers in soliciting bids & coordinating subcontractors to perform work
Manage project financials
Manage the DR/GC work order process and purchase orders
Support Project Managers in preparation of plans and specs, including code and permit compliance
Review Xactimate scopes when necessary
Plan and control all GC & DR activities with employees
Maintain and/or oversee job-related equipment and materials inventory
Oversight of reports and documentation, and other job-related paperwork
Assist project management with permitting
Ability to respond after hours and on weekends
Valid driver's license required
Experience & Education: 10 years of restoration/construction industry experience or a combination of relevant education and equivalent industry experience
Safety courses as required for your position
Bachelor's degree, preferred
Five years of Management experience, preferred
First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Third party resume submissions not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.
Subject to Federal, State and Local laws, regulations and/or ordinances, applicant must be able to pass Background Check and Pre-employment Drug Screen.